6 year guarantee

We provide a 6-year manufacturer guarantee on all our products.*  The Manufacturer guarantee includes the joints of the joinery, major timber bows and twists in the product.  

Clear and obvious signs of neglect and/or damage is not covered.  

To ensure the product stands the test of time, it is recommended that the painting and oil finishes are regularly treated and well maintained.

Your Ironmongery guarentee  covers all hardware such as all latches, catches, bolts, locks and ESPAG’s.  This also includes ironmongery finishings such as handles, fasteners, stays, pulls, knobs & letterboxes.

Our double glazing guarantee is there incase  any of your double-glazed units blow or condensate (this is where the glass steams up within the cavity of the sealed unit) within 4 years of purchasing the product.  

In this instance we will then change them free of charge.

Low Maintenance wooden doors and windows come as standard when you use Wooden Luxury.

We only use paint and oil products that are tried & tested and when applied correctly guarantee longevity.

A timber product is likely to move ‘most’ within the first few months of fitting as it adjusts to its new climate.  

We offer a ‘fit like new’ guarantee for 1 year after the product is fitted as we want you to have peace of mind that any snags that may occur will be taken care off.